1. Information We Collect

We collect information to provide better services to all our users. The types of personal data we collect include:

• Identity Data: Name, username, or similar identifier.

• Contact Data: Billing address, delivery address, email address, and telephone numbers.

• Financial Data: Payment card details (processed via secure third-party payment gateways; we do not store full card details on our servers).

• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

• Technical Data: IP address, login data, browser type, and version, time zone setting, and location.

2. How We Use Your Information

We use your data only when the law allows us to. Most commonly, we use it for:

• Order Fulfillment: To process and deliver your orders, manage payments, and collect fees.

• Customer Support: To notify you about changes to our terms or privacy policy and to help with your inquiries.

• Marketing: To send you newsletters or promotional offers (only if you have opted in). You can opt-out at any time.

• Website Improvement: To use data analytics to improve our website, products/services, and customer experiences.

3. Legal Basis for Processing (DPDP Act Compliance)

Under the Digital Personal Data Protection Act (India), we process your data based on:

• Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., signing up for a newsletter).

• Contractual Necessity: Processing is necessary for a contract we have with you (e.g., delivering a purchased saree or gift hamper).

4. Sharing Your Data

We do not sell your personal data. We may share your data with:

• Service Providers: Logistics partners (delivery), payment processors, and IT/system administration services.

• Professional Advisers: Lawyers, auditors, and insurers.

• Legal Authorities: If required by law or to protect our rights.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know.

6. Your Rights

Under Indian data protection laws, you have the right to:

• Access: Request a summary of the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Erasure: Request that we delete your data when it is no longer necessary for the purpose it was collected.

• Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your data.

7. Cookies

Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, but some parts of this website may become inaccessible or not function properly.

8. Third-Party Links

Our website may include links to third-party websites (e.g., social media). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites.

9. Contact Us & Grievance Redressal

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Grievance Officer:

• Name: [Insert Name]

• Email: [Insert Email, e.g., info@trousseautales.in]

• Address: [Insert Physical Address of Business]