For a bespoke service like Trousseau Tales, your policy needs to protect your craftsmanship (since most items are customized) while building trust with your clients.
Here is a professional Return and Refund Policy tailored for your luxury packaging and curation business:
Return & Refund Policy
At Trousseau Tales, we take immense pride in the craftsmanship and detail that goes into every order. Since our products and services—including bespoke trousseau packing, customized trays, and curated hampers—are personalized to your specific requirements, we follow a structured policy regarding returns and refunds.
1. Personalized & Custom Orders
Most of our services involve customization (colors, names, themes, and specific styling).
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Non-Returnable: Items that have been customized or personalized specifically for your event cannot be returned or exchanged.
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Service Fees: Fees for styling and preservation services are non-refundable once the work has commenced.
2. Damages and Issues
We maintain a strict quality-check process before any order leaves our studio. However, we understand that issues can occur during transit.
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Please inspect your order upon reception.
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If an item is defective, damaged, or if you receive the wrong item, contact us immediately at +91 99147-31005 or email us at trousseautales@gmail.com.
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To be eligible for a resolution, you must provide a clear unboxing video and photos of the damaged product within 24 hours of delivery.
3. Exchanges (If Applicable)
We only replace items if they are received in a defective or damaged condition. If you need to exchange a non-customized item for the same product, please reach out to our team.
4. Cancellations
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Ready-to-Ship Items: Cancellations are accepted within 12 hours of placing the order, provided the item has not been dispatched.
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Custom Projects: Once a booking deposit is paid and customization work (printing, fabric sourcing, etc.) has started, the deposit is non-refundable.
5. Refunds
If a refund is approved (e.g., for a damaged non-replaceable item), it will be processed within 7–10 business days. The refund will be credited back to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
6. Shipping Costs
Shipping costs for returning items are the responsibility of the customer and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to add this to your website:
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Create a New Page: In your WordPress/Wix dashboard, create a page titled “Return & Refund Policy.“
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Footer Link: Ensure a link to this page is visible in your website’s footer (bottom of the page). This is often required for Google Ads and payment gateway approvals.
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Checkout Checkbox: It is a good practice to have a checkbox at checkout that says, “I agree to the Return & Refund Policy,” to avoid any future disputes.